Blog | Leadership | Mindfulness | Service
Pretty, isn’t it? (A lesson in assumptions)
As we pulled out of the driveway on the way to school this morning, my son, Brody said, “Oh, look at the tree.” “The purple…
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Blog | Customer Service | Focus | Intention | Leadership | Service
5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)
Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years…